Shipping Policy

At House Hubby Designs, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below to understand how we handle shipping, processing times, and other important details.

Order Processing

  • Processing Time:

    • Orders are processed within 2-5 business days, excluding weekends and public holidays.

    • Custom or personalized orders may take longer to process due to the nature of the customization.

  • Confirmation:

    • Once your order is placed, you will receive an order confirmation email. When your order is shipped, a shipping confirmation email with tracking details will be sent to you.

Shipping Methods and Rates

  • At House Hubby Designs, we are pleased to offer free standard shipping on all orders within Australia. No minimum purchase is required.

    • Delivery Time:

      • Free standard shipping typically takes 3-7 business days, depending on your location.

    • Exclusions:

      • This offer applies to orders shipped within Australia only.

      • Free shipping does not apply to express shipping options, custom or oversized items, or orders that require special handling.

  • International Shipping:

    • We ship internationally to select countries. Shipping rates and delivery times vary based on location.

    • Please note that international shipments may be subject to customs fees, duties, and taxes, which are the customer's responsibility.

Shipping Restrictions

  • P.O. Boxes:

    • We do not ship to P.O. Boxes. Please provide a physical address for delivery.

  • Customs and Duties:

    • For international orders, customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Delivery Issues

  • Lost or Damaged Packages:

    • If your package is lost or damaged during shipping, please contact us immediately at support@househubbydesigns.com.au. We will work with the carrier to resolve the issue and may offer a replacement or refund.

  • Incorrect Address:

    • Please ensure that the shipping address provided is correct. We are not responsible for orders delivered to an incorrect address. If an order is returned to us due to an incorrect address, additional shipping charges may apply.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package's delivery status online through the carrier's website.

Contact Us

  • If you have any questions or concerns regarding shipping, please contact us at support@househubbydesigns.com.au. We are here to assist you and ensure your order arrives safely and on time