Return and Refund Policy

At House Hubby Designs, we strive to provide high-quality products and services that meet your expectations. If you are not entirely satisfied with your purchase, we're here to help.

Returns

  1. Eligibility:

    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

    • Custom-made, personalized, or made-to-order products are non-returnable unless they arrive damaged or defective.

  2. Return Period:

    • You have 14 calendar days from the date of receipt to initiate a return.

  3. Process:

    • To initiate a return, please contact us at support@househubbydesigns.com.au with your order number and a brief description of the issue.

    • Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.

Refunds

  1. Eligibility:

    • Refunds are applicable only to returned items that meet the above return criteria.

    • Custom-made, personalized, or made-to-order items are non-refundable unless they are damaged or defective upon arrival.

  2. Refund Process:

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

    • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

  3. Shipping Costs:

    • Original shipping costs are non-refundable. The cost of return shipping will be deducted from your refund unless the item was received damaged or defective.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@househubbydesigns.com.au.

Non-Returnable Items

  • The following items are non-returnable:

    • Custom-made, personalized, or made-to-order products.

    • Digital downloads and services.

    • Gift cards.

Contact Us

  • If you have any questions about our return and refund policy, please contact us at support@househubbydesigns.com.au. We are here to assist you and ensure that your experience with House Hubby Designs is positive.