Return and Refund Policy
At House Hubby Designs, we strive to provide high-quality products and services that meet your expectations. If you are not entirely satisfied with your purchase, we're here to help.
Returns
Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Custom-made, personalized, or made-to-order products are non-returnable unless they arrive damaged or defective.
Return Period:
You have 14 calendar days from the date of receipt to initiate a return.
Process:
To initiate a return, please contact us at support@househubbydesigns.com.au with your order number and a brief description of the issue.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
Refunds
Eligibility:
Refunds are applicable only to returned items that meet the above return criteria.
Custom-made, personalized, or made-to-order items are non-refundable unless they are damaged or defective upon arrival.
Refund Process:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping Costs:
Original shipping costs are non-refundable. The cost of return shipping will be deducted from your refund unless the item was received damaged or defective.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@househubbydesigns.com.au.
Non-Returnable Items
The following items are non-returnable:
Custom-made, personalized, or made-to-order products.
Digital downloads and services.
Gift cards.
Contact Us
If you have any questions about our return and refund policy, please contact us at support@househubbydesigns.com.au. We are here to assist you and ensure that your experience with House Hubby Designs is positive.